Messages
One conversation per patient, whichever channel the message arrived on. Email, SMS and the apps the clinic has connected all land in the same thread. Templates cover the messages that get written every week, so the routine ones take a click rather than a paragraph.
- Free core system
- Unlimited users included
- No credit card needed
- No sales call needed
One thread, every channel
Email, SMS and connected apps share a single conversation per patient.Email, SMS and connected messaging apps share a single conversation per patient, in the order things were said rather than split by how they arrived.
Templates for the messages sent every week
Confirmations, instructions and follow-ups are written once and filled in when used.Confirmations, pre-visit instructions and follow-ups are written once, with the patient and appointment details filled in when they are used.
Automatic messages sit in the same thread
System reminders are part of the conversation, so nothing is said twice.Reminders sent by the system are part of the conversation, so nobody has to guess what the patient has already been told before replying.
Replies reach the person who can answer
A conversation can be assigned, and an unanswered one stays in the day.A conversation can be assigned to whoever should deal with it, and an unanswered one keeps surfacing in the day until it is closed.
Consent decides what can be sent
The channels a patient accepted are held on their record.The channels a patient accepted are held on their record, and messages go out only on those, whether a person or a rule sent them.
How it connects
Patients
The conversation opens from the record and is part of the history.The conversation opens from the record, and what was said is part of the patient history.
Appointments
Confirmations and reminders are written into the same thread.Confirmations, reminders and reschedule notices are written into the same thread.
Growth
An enquiry that is not yet a booking is already a conversation.An enquiry that has not become a booking yet is already a conversation.
Bring the messages you send every week
The demo turns the three or four you type most often into templates and shows them going out.